I made an initial enquiry, from the UK, for a Standby Switch Harness for a Gretsch White Falcon bass and for a pair of Thundertrons. There followed numerous customer care emails from TV Jones to elicit exactly what it was I needed, rather than what I thought I wanted!! This included pro-active advice on fitting, measurements, tips and hints, metric v imperial etc. In short, I was made to feel as if I was the most important customer for TV Jones. The whole buying process from the UK was made easier than travelling to a local luthier. I haven't yet fit the gear supplied as I've been too busy. However, we all know the reputation of TV's products. I cannot recommend this business highly enough! Thank you, Mr (TV) Jones!